While our extremely responsive support team is here to help you every step of the way, we created this FAQ to answer some of the most common questions we receive from professors, academic technology staff, and college administrators.
If you are seeing a login/registration screen, this may indicate a problem with your browser settings.
IMPORTANT! Please be sure that you have enabled cookies on your browser. This will ensure that the connection to the course works properly. I have provided a link that provides instructions on enabling cookies on various browsers below:
https://connect4education.com/online-technical-support-org-cookies/
Note: We typically suggest the Mozilla Firefox or Google Chrome web browsers (Safari often proves to be much more problematic. If you are using the Safari browser, you will need to visit Safari > Preferences > Privacy and ensure that 'Prevent cross-site tracking' is NOT checked/enabled). Firefox and Chrome tend to be the most reliable when it comes to our courses. If you do not have Firefox or Chrome installed on your machine, you can download these browsers from the following sites:
Firefox: https://www.mozilla.org/en-US/firefox/new/.
Chrome: https://www.google.com/chrome/
OnMusic Companion offers educators an online platform stocked with pre-made music courses, as well as the flexibility to tailor lessons to their liking. Teachers can craft courses from scratch or modify any of the 2500 customizable lesson templates available. Moreover, the platform includes a vast library of licensed assets to enrich lesson materials.
In contrast, C4ELink provides teachers with pre-made music courses, albeit without the option to edit the content.
An eBook is an electronic ‘version’ of a printed book, while our online courses are developed for web delivery from concept to release. Unlike eBooks, online courses are designed and developed to be completely integrated and robust learning environments that include various types of interactivities, relevant multimedia resources, and subject matter specific learning and assessment tools. Furthermore, our online courses focus on empowering instructors with tools to analyze students’ performances and track progress, encouraging them to individualize the material in multiple ways, and helping them with every aspect of customization. Discover why over 95% of our students and instructors rate our content and service as exceptional.
Reviewing any of our course titles is straightforward. Begin by registering for a free account on OnMusic Companion. Once you're ready to implement the course at your institution, just complete the course request form. This process grants you the freedom to customize the course according to your preferences before teaching it.
While we don't offer paper desk copies, all our courses are readily accessible on our online platform. With internet access, you can conveniently explore our entire course catalog from anywhere.
We have streamlined this process to make it simple for you.
- Login to your OnMusic Companion portal and fill out the course request form
- Send the ISBN to your bookstore as you would with any other textbook, or send the URL of our online store to your students.
- Our support team will push the course to your portal which you will access from the My Courses tab.
- When you're ready to teach our support will assist you with integrating into your Learning Management system.
Yes, with OnMusic Companion, you can customize the content in any way you like. You can also customize the menu or any other aspect of the course.
Once your course has been pushed to your portal, if you need assistance, please contact our support team at support@connect4education.com or by phone at (703) 880-1180 x200 Monday – Friday from 9AM-6PM EST.
Prices vary by webtext titles. Please check the Connect For Education online store (https://www.store.connect4education.com) for pricing information. We are proud to be able to offer all that we do while remaining price competitive. In many titles, our webtext prices are less than the prices of traditional textbook packages.
No, student access does not expire. Unlike all other publishers, we offer our students and instructors continued access for as long as the course title is offered.
You can find the ISBN for each course listed in the “Adopt & Setup” tab of the respective product page. Ordering information for your bookstore can also be found here.
Our outstanding and dedicated support team is here for you and your students every step of the way.
Instructor & Student Support
(703) 880-1180 Ext. 200
support@connect4education.com
For teachers and students not utilizing another school's Learning Management System (LMS) but opting for our platform for course delivery:
1. Students procure the course access code from either the campus bookstore or our online store.
2. Students then register the acquired access code on the C4E registration site.
3. Upon completing the registration, students are directed to the course login page, granting immediate access to the course material.
For schools and teachers already employing a Learning Management System (LMS) and integrating C4E courses:
1. Teachers acquire an access code from C4E. Then send students the access code.
2. Students purchase the course from our online store and input the provided access code during the purchase process.
3. Detailed instructions can be found on this page.
Please visit the Instructor Help Pages to learn about the administrative functions available to you when using a Connect For Education course(s).
Connect For Education offers LTI integration to provide a seamless, single sign-on course experience, linking your learning management system to the Connect For Education course site.
Note: There are different types of LTI integration (Simple and Deep Link). Each type provides you with unique benefits but requires different levels of involvement from the instructor/school and subsequently has an impact on the way the course is supported. It is important that you understand the differences between the types of LTI integration in order to determine which type best suits your course needs and circumstances. Please contact Connect For Education for more information on what type is best for you.
In preparation of setting up an LTI-integrated course, we ask that instructors submit their course setup forms to us each semester they teach to ensure we have all the necessary information required for a course build. The Course Setup Request form can be found when you log into your portal. If you need assistance with your login user name, simply email us at support@connect4education.com.
Once we receive your course setup request(s), our Technical Support Team will create your course shell(s). Our team will provide detailed instructions on how to create the LTI links within your school’s learning management system (depending on your user permissions, you may need the assistance of your LMS Administration for this step).
Please note, if you are teaching multiple courses for the semester, each C4E course shell and corresponding LTI link must be set up individually. Course links will need to be updated from semester-to-semester and cannot be reused or copied over from the previous semester. It is very important to keep this in mind when copying your Blackboard course from one semester to the next.
We are able to provide schools with a bulk of access codes for distribution. We accept purchase orders or credit cards directly from the school. Please contact our Orders Department at orders@connect4education.com or (703) 880-1180 x111 for more information.
Yes! We love to visit campuses and meet professors and instructors (many of us were once college instructors ourselves). Just shoot us an email (maria@connect4education.com) or give us a call ((703) 880-1180 x130) to arrange that.
We want to save the environment, so we do not offer printed books.
No. Once a code has been registered, it cannot be used again. (Registered students are allowed to retake a course using the same access code, but they cannot transfer the access code to another individual.)
Instructors love what we offer and often do not require additional resources to implement the material. However, if and when needed, we are happy to provide instructor orientation materials, schedule webinars, or hold face-to-face training sessions for an individual or a group of instructors and/or administrators.
We have a full client list of colleges and universities where our titles are and have been used.
Of course. Just email or give us a call (703) 880-1180 x130.